By Shanta Maximin
Human Resources
Ascension BPM

Nestled in the idyllic community of Soufriere, Saint Lucia, epitomizes a unique blend of collaboration – offering nearshore outsourcing solutions that also catalyze community growth and prosperity. Our commitment to excellence is reflected in our comprehensive approach to employee development, engagement, and retention, ensuring that our team is not just skilled but invested in their own careers.

Unlocking Talent and Nurturing Potential

At Ascension BPM, our recruitment process isn’t just about filling roles; it’s about finding the right fit. We select candidates not only for their skills, but their cultural alignment with our American clients. Once onboarded, employees benefit from world-class training programs designed to nurture their skills and unleash their potential. Furthermore, our behavior-based coaching approach is a cornerstone of our employee development strategy where individual feedback from clients and supervisor coaching are integral to building a culture of continuous improvement.

Our commitment to excellence extends to our robust Realtime Reporting & Analytics system. By collecting individual feedback from clients and conducting thorough Ascension BPM’s analysis and coaching, we ensure our team is consistently performing at their best. This data-driven approach allows us to make informed decisions and provide targeted coaching to our employees, enhancing their performance and aligning their goals with client expectations.

Performance Measurement and Evaluation

Performance measurement at Ascension BPM involves collecting feedback and grades from clients, providing a clear metric for success. This client-centric approach ensures that our services are always aligned with client needs. Additionally, quarterly evaluations with HR and departmental heads are conducted to assess performance comprehensively. If necessary, Performance Improvement Plans (PIPs) are implemented to address areas of concern, ensuring that our employees have the support and guidance they need to succeed.

Our focus on continuous improvement is reflected in our quarterly development plans and ensures that our team is always growing – professionally and personally. By identifying areas for growth and providing the necessary resources and training, we help our colleagues to reach their potential.

Employee Retention

Retention at Ascension BPM isn’t just about numbers; it’s about creating opportunities and fostering a sense of belonging. Our employee engagement surveys provide continual feedback, allowing us to address concerns and implement improvements swiftly. Our employee engagement programs, led by a dedicated committee, organize staff events that build camaraderie and a positive work environment. This sense of community is vital in ensuring our employees feel valued and engaged.

Recognition is a critical component of our retention strategy. Our quarterly and annual employee recognition programs celebrate achievements and milestones, fostering a culture of appreciation. Bonus programs further incentivize excellence, ensuring that our team feels rewarded for their hard work and dedication.

Skills Development & Career Planning

Continuous learning is important to us. During annual performance reviews, employees and managers draft short and long-term plans for professional development. These plans are designed to align individual aspirations with organizational goals, ensuring that our team is always moving forward. From leadership programs to vocational skills training, we offer a plethora of development opportunities that cater to the diverse needs of our employees.

Our Local Impact. Our Legacy

Beyond business, Ascension BPM leaves a lasting impact on Saint Lucians. Through job creation and skills training, we enrich the communities where we operate. Our presence in Soufriere isn’t just about facilities; it’s about the people’s futures. At Ascension BPM, success isn’t just measured in profits; it’s measured in the prosperity of our neighbors.

Through our strategic approach to employee development, engagement, and retention, we ensure that our team is not just a part of our success story but also key drivers of it. Because at Ascension BPM, the journey to success is a collective endeavor, rooted in the growth and prosperity of our people and our community.